Shipping policy

Shipping Details 

Last Updated: January 2026 

Delivery Coverage 

Curatio Health currently delivers within Malaysia. For international delivery enquiries, please contact us before placing your order. 

Order Processing 

Orders are generally processed within one (1) to three (3) working days after payment 
confirmation. Orders placed on weekends or public holidays will be processed on the next working day. 

Delivery Time 

Estimated delivery times are as follows:

  • Peninsular Malaysia: 1 to 5 working days 
  • Sabah and Sarawak: 3 to 10 working days 

Actual delivery times may vary depending on courier operations, weather conditions, public holidays, and remote locations. 

Shipping Charges 

Shipping charges, if applicable, will be displayed during checkout before payment is completed. Promotional free shipping offers may be available from time to time. 

Delivery Delays 

While we strive to ensure timely delivery, Curatio Health shall not be responsible for delays caused by circumstances beyond our reasonable control, including courier delays, natural disasters, customs inspections, or public emergencies. 

Incorrect Address Information 

Customers are responsible for providing accurate delivery information. Additional charges resulting from incorrect or incomplete addresses may be borne by the customer. 

Failed Delivery Attempts 

If delivery cannot be completed due to incorrect information or unsuccessful delivery attempts, additional shipping fees may apply for re-delivery. 

 

Contact Us 
For shipping enquiries, please contact: 
Curatio Health 
Email: info@curatiohealth.com.my 
Website: www.curatiohealth.com.my