Return & Refund Policy 

Last Updated: January 2026 

At Curatio Health, we are committed to providing quality products and services to our 
customers. Please review our refund and return policy carefully before making a purchase. 

Return Policy

We accept returns for eligible products subject to the following conditions: 

• The item must be unused, unopened, and in its original packaging.
• Return requests must be made within seven (7) days from the date of delivery.
• Proof of purchase must be provided.
• Products that have been opened, used, damaged by the customer, or are not in their original condition are not eligible for return. 

For hygiene, safety, and health reasons, certain products may not be eligible for return unless they are defective or incorrectly supplied. 

Damaged or Incorrect Items 

If you receive a damaged, defective, or incorrect item, please contact us within forty-eight (48) hours of receiving your order. 

Please provide: 

• Order number
• Description of the issue
• Photographs showing the product and packaging 
  

Upon verification, we will arrange for a replacement, store credit, or refund where applicable. 

Refund Policy

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider, but are generally completed within seven (7) to fourteen (14) working days after approval. 

Non-Refundable Items

The following items are generally non-refundable: 

• Opened health and wellness products 
• Consumable products that have been used 
• Promotional, clearance, or discounted items unless defective 
• Gift cards or vouchers 

Cancellation of Orders 

Orders may only be cancelled before they have been processed or shipped. 
Once an order has been shipped, it will be subject to the return process outlined above. 

Contact Us 
For any refund or return enquiries, please contact: 
Curatio Health Sdn. Bhd.
Email: info@curatiohealth.com.my 
Website: www.curatiohealth.com.my